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Bluegrass Cellular Careers
Position: Customer Care Associate
Location: Bowling Green II Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bowling Green II Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Internet Helpdesk Representative
Location: Elizabethtown Headquarters
Effective immediately, there is an opening for the position of an Internet Helpdesk Representative which reports to Internet Helpdesk Supervisor.
Hours: M-F (every other Saturday) 3-midnight
Duties:
- Answer incoming calls daily in a polite and professional manner.
- Enter "ALL" inquiries in to the HEAT database. (VM, Calls, E-mail)
- Provide assistance to helpdesk colleagues as needed.
- Follow-up with customers who have left messages in the Internet Helpdesk VM box.
- Provides support and troubleshooting for customers with Internet access and email problems by analyzing, diagnosing and resolving problems.
- Provide front-end support for customers via E-mail.
- Skills to include customer servicing skill sets, Internet knowledge and exceptional PC skills
- The selected individual must also be able to write in a technical format when corresponding via E-mail with customers.
Please reply here for consideration
Position: Customer Care Associate
Location: Monticello Customer Care Center
Effective immediately there is an opening for a Customer Care Associate which reports to the Monticello Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented individual
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Brandenburg Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Brandenburg Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented individual
- Prior track record in sales preferred
Please reply here for consideration
Position: Wireless Traffic Engineer
Location: Elizabethtown Headquarters
Effective immediately there is an opening for the Wireless Traffic Engineer which reports to Manager-Wireless Traffic & Data Engineering.
Duties:
- Daily traffic elements, processes, reports and functions in real time both voice and data
- Forecasting capacity issues related to growth of all traffic elements
- Use of performance software applications to graph trends and identify capacity issues
- Proactive monitoring call volumes and key performance indicators provided by the network elements
- Real time software changes to the network through CACP to enhance performance with all network elements
- Identify network elements problems. Correct through software element changes if applicable or identify to responsible management for corrective action. Follow up as necessary to ensure problem has been corrected and report as necessary.
- On call support for service-affecting problems that develop outside of normal working hours as required
- Other duties as directed by Management
- Associate’s Degree or equivalent experience with two to three years wireless traffic and performance experience.
- Knowledge of Nortel Infrastructure Required.
- Knowledge of Nortel CACP and Nortel NEWTUN Tool preferred.
- Strong computer and database skills.
- Strong problem solving and analytical skills.
- Experience in developing and writing technical documentation.
- Strong oral and written communication skills.
- Valid driver’s license.
Please reply here for consideration
Position: Service Technician
Location: Bowling Green Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for the Bowling Green Customer Care Center, which reports to Senior Service Technician.
Duties:
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
- One year experience in automotive electronic installation
- PC literate
- Valid driver's license
- Cellular experience preferred
Please reply here for consideration.
Position: Customer Care Associate
Location: Bowling Green I Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bowling Green I Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Glasgow II Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Glasgow II Customer Care Center for Bluegrass Cellular which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Telemarketing
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: London Customer Care Center
Effective immediately there is an opening for a Customer Care Associate which reports to London Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Campbellsville Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Campbellsville Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Telemarketing
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Call Center-Customer Service Representative
Location: Elizabethtown Headquarters
Effective immediately, there is an opening for the position of Call Center-Customer Service Representative which reports to Call Center Supervisor.
Hours: Mon-Fri. 11-8pm & Saturday 9am-6pm (Sunday and One day off during the week)
Duties:
- Answer at least 65 incoming customer service calls per day in a friendly polite manner supplying caller with accurate information.
- Support the Indirect/Direct distribution arms
- Able to process existing customer account changes in a timely manner
- Capable of trouble shooting customer's technical difficulties
- Other duties as assigned by management
- Cellular background preferred
- Excellent verbal and PC skills
Please reply here for consideration
Position: Customer Care Associate
Location: Columbia Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate at our Columbia Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Bardstown Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bardstown Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Glasgow I Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Glasgow I Customer Care Center for Bluegrass Cellular which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Telemarketing
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Coordinator
Location: Brandenburg Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Coordinator in the Brandenburg Customer Care Center for Bluegrass Cellular which reports to Customer Care Manager.
Retail Store Hours.
Responsibilities:
- Monthly store quota
- Day to day operational management in absence of manager
- Provide consistent quality customer service sales support and direction to Sales Associates
- Provide Store Reporting to management
- Assist management in coordinating promotional events
- Assist in continuing education/training for location's associates
- Ensure store location is well organized
- Duties as assigned by Customer Care Manager
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver's license
Please reply here for consideration
Position: Corporate Account Coordinator
Location: Bowling Green
Effective immediately, there is a position available for a Corporate Account Coordinator headquartered in Bowling Green which reports to Corporate Account Manager.
Responsibilities:
- Provide administrative support to Corporate Sales
- Assist and provide Corporate Account Manager with bill analysis and proposals
- Responsible for the assembly of customer proposals and presentations
- Development and implementation of training presentations for key corporate accounts
- Responsible for weekly inventory ordering, tracking and justification
- Act as point of contact for Corporate Account Manager when necessary
- Coordinate with management to ensure proper customer care is given
- Presence and participation in planned promotional events
- Duties as assigned by Corporate Account Manager
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver's license
- College degree preferred
Please reply here for consideration
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